Every customer I have worked with so far has had concerns and issues with consistency. The ball gets dropped, customers get the wrong...

I firmly believe in the need for robust processes for any business to thrive. The definition of robust is “strong and effective in all or...

Start with why. While this seems obvious, this is not necessarily where we start. Establish why you need to review or implement a new...

So how to make my blog appealing and useful to the trades? Specifically related to processes? This got me thinking more critically ...

As I go into week five of my new venture, I have been reflecting. I was somewhat naive starting out. I had no idea how much there was...

As a result of my previous processes' blog, I have been asked why processes do not work. What does this mean? How do we know that...

Recently I have experienced some appalling customer service. I have also experienced some great customer service and am endlessly...

... maybe my busyness can relieve your busyness ...

Following processes ensures staff safety, consistent customer experience, efficiency, reliability, and guaranteed replication of the action.