dawntrodgers
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Every customer I have worked with so far has had concerns and issues with consistency. The ball gets dropped, customers get the wrong...
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dawntrodgers
- 2 min
Robust Processes
I firmly believe in the need for robust processes for any business to thrive. The definition of robust is “strong and effective in all or...
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dawntrodgers
- 3 min
10 tips for process design
Start with why. While this seems obvious, this is not necessarily where we start. Establish why you need to review or implement a new...
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dawntrodgers
- 2 min
Targeting trades
So how to make my blog appealing and useful to the trades? Specifically related to processes? This got me thinking more critically ...
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dawntrodgers
- 2 min
Reflection
As I go into week five of my new venture, I have been reflecting. I was somewhat naive starting out. I had no idea how much there was...
51 views1 comment
dawntrodgers
- 2 min
Processes: when they are not working.
As a result of my previous processes' blog, I have been asked why processes do not work. What does this mean? How do we know that...
47 views3 comments
dawntrodgers
- 2 min
Customer service: What is going on?
Recently I have experienced some appalling customer service. I have also experienced some great customer service and am endlessly...
178 views1 comment
dawntrodgers
- 1 min
The importance of processes
Following processes ensures staff safety, consistent customer experience, efficiency, reliability, and guaranteed replication of the action.
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