dawntrodgersFeb 9, 20211 minEmail templatesEvery customer I have worked with so far has had concerns and issues with consistency. The ball gets dropped, customers get the wrong...
dawntrodgersJan 8, 20212 minRobust ProcessesI firmly believe in the need for robust processes for any business to thrive. The definition of robust is “strong and effective in all or...
dawntrodgersOct 30, 20203 min10 tips for process designStart with why. While this seems obvious, this is not necessarily where we start. Establish why you need to review or implement a new...
dawntrodgersOct 19, 20202 minTargeting tradesSo how to make my blog appealing and useful to the trades? Specifically related to processes? This got me thinking more critically ...
dawntrodgersSep 20, 20202 minReflectionAs I go into week five of my new venture, I have been reflecting. I was somewhat naive starting out. I had no idea how much there was...
dawntrodgersSep 13, 20202 minProcesses: when they are not working.As a result of my previous processes' blog, I have been asked why processes do not work. What does this mean? How do we know that...
dawntrodgersSep 6, 20202 minCustomer service: What is going on?Recently I have experienced some appalling customer service. I have also experienced some great customer service and am endlessly...
dawntrodgersAug 25, 20201 minThe importance of processesFollowing processes ensures staff safety, consistent customer experience, efficiency, reliability, and guaranteed replication of the action.