dawntrodgersSep 13, 20202 minProcesses: when they are not working.As a result of my previous processes' blog, I have been asked why processes do not work. What does this mean? How do we know that...
dawntrodgersSep 6, 20202 minCustomer service: What is going on?Recently I have experienced some appalling customer service. I have also experienced some great customer service and am endlessly...
dawntrodgersAug 25, 20201 minThe importance of processesFollowing processes ensures staff safety, consistent customer experience, efficiency, reliability, and guaranteed replication of the action.